Question: a ) Define productivity. ( 1 mark ) ( b ) In terms of human participation, what are the three basic categories of work systems?

a) Define productivity. (1 mark)
(b) In terms of human participation, what are the three basic categories of
work systems? (3 marks)
(c) What is the difference between an external work element and an internal
work element in a worker-machine cycle? (2 marks)

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