Question: A department has one word - processing operator. Documents produced in the department are delivered for word processing according to a Poisson process with an

A department has one word

-

processing operator. Documents produced in the department are delivered for word processing according to a Poisson process with an expected interarrival time of

30

mminutes. When the operator has just one document to process, the expected processing time is

20

minutes. Due to the editing assistance, when she has two documents, the expected processing time is

15

minutes. If more than two documents, the expected processing time for each document is

10

minutes. In both cases, the processing times have an exponential distribution.

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