. a. Describe three ways that McDonald's restaurants create time utility for customers.

b. Identify and briefly discuss three characteristics which differentiate services from goods.

2. What are some differences between quality and productivity?

3. Identify and briefly discuss three types of layouts found in production of goods. Give examples of production where these layout types are used to show your understanding.

4. The manager of a crew that installs carpets has tracked the crews output over the past several weeks, obtaining these figures:

Week Crew size Square meters installed.

1 4 960

2 3 702

3 4 968

4 2 500

5 3 696

6 2 500

Calculate the labor productivity for each week. Based on your calculations, what can you conclude about crew size and productivity?