Question: ( a ) Do you think that After Sales Service through a third party is a cause for concern? Justify. ( b ) There seems

(a) Do you think that After Sales Service through a third party is a cause for
concern? Justify.
(b) There seems to be a breach of trust in the given caselet. How is breach of
trust related to quality of service?
(c) In the context of the given caselet, formulate a Quality Service Policy to
ensure customer satisfaction.

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