$($a$)$ Draw the process flow diagram for the above process. $(3$ points$)$

$($b$)$ What is the process capacity $($in customers$/$hr$)$ and what is $($are$)$ the bottleneck$($s$)$ of the

process? $(4$ points$)$

$($c$)$ What is the cycle time $($in minutes$)$ of the process? $(1$ point$)$

$($d$)$ What is the flow time $($in minutes$)$ of the process? $(1$ point$)$

$($e$)$ The DPS is considering hiring another receptionist to improve the process capacity. Do you

think this is a good idea? Justify your answer. $(2$ points$)$

OPRE $3310$: Homework Assignment $1$

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$($f$)$ Suppose that the DPS is open $8$am$-5$pm daily, and a group of $100$ customers line up outside

the DPS at $8$am$.$ Would the DPS be able to process all the applications before its closing

time? Justify your answer. $(3$ points$)$