a. Efficient, but not effective. b. A leader, but not a top manager. c. Project oriented, but not effective d. Effective, but not efficient. 13. When an employee remarks that it isn't what you said when providing information, but how you said it, he/she is referring to a. The facts b. The content c. The context d. The task requirements 14. In the communication channel when a receiver interprets a message, h/she is: a. Hearing b. Encoding c. Decoding d. Reasoning 15. Behaviors of interest when studying the managerial concept of organizational behavior include: a. Employee productivity b. Absenteeism c. Employee turn over d. Organizational Citizenship e. All of the above 16. Job related attitudes include: a. Job satisfaction b. Job involvement c. Organizational commitment d. All of the Above e. None of the above 18. The line of authority that extends from the upper levels of management to the lowest levels of the organization is a. Authorized line of responsibility b. Unity of command a. Efficient, but not effective. b. A leader, but not a top manager. c. Project oriented, but not effective d. Effective, but not efficient. 13. When an employee remarks that it isn't what you said when providing information, but how you said it, he/she is referring to a. The facts b. The content c. The context d. The task requirements 14. In the communication channel when a receiver interprets a message, h/she is: a. Hearing b. Encoding c. Decoding d. Reasoning 15. Behaviors of interest when studying the managerial concept of organizational behavior include: a. Employee productivity b. Absenteeism c. Employee turn over d. Organizational Citizenship e. All of the above 16. Job related attitudes include: a. Job satisfaction b. Job involvement c. Organizational commitment d. All of the Above e. None of the above 18. The line of authority that extends from the upper levels of management to the lowest levels of the organization is a. Authorized line of responsibility b. Unity of command