Question: (A) Explain Product Process matrix with neat diagram clearly stating different types of layouts and production systems with suitable examples. Position following products on product-process

(A) Explain Product Process matrix with neat diagram clearly stating different types of layouts and production systems with suitable examples. Position following products on product-process matrix: dell notebooks; chemicals; Maruti swift, Aircraft carriers; restaurants; hospital surgery room; oil refinery; books printing. Using any one of these products as an example, describe the mass customization as a process strategy and what changes you would make to various operations management decisions to achieve it
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