Question: A. Explain the following based on CRM Customer Relationship Management: 1. One-to-One Communication 2. Communication Channel Preferences 3. Communication History 4. Personal Data Protection 5.

A. Explain the following based on CRM Customer Relationship Management: 1. One-to-One Communication 2. Communication Channel Preferences 3. Communication History 4. Personal Data Protection 5. The Degree of Interactivity and Personality

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