Question: A. Explain the following based on CRM Customer Relationship Management: 1. Customer Identification 2. Customer Knowledge 3. Relationship Building 4. Constructive Communication 5. Differentiated Value

A. Explain the following based on CRM Customer Relationship Management:

1. Customer Identification

2. Customer Knowledge

3. Relationship Building

4. Constructive Communication

5. Differentiated Value Proposition.

Each question need to be attempted in students own words in at least 2 paragraphs.

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