Question: A fail point within a service blueprint can be identified as: A step that requires the most amount of information from customers A step with

A fail point within a service blueprint can be identified as:

A fail point within a service blueprint can be identified as: A step that requires the most amount of information from customers A step with the highest cost of performance A step with the most frequent point of interaction with customers A step with relatively higher risk of customer dissatisfaction Most radical innovations in services in the recent decades have been the result of: Greater reliance on information technology Greater focus on the service facility Lower reliance on information technology Greater reliance on skill of human service providers

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