A freight forwarder has accepted a client$$s instruction by phone and proceeded to make arrangement forthe shipment. Damage occurs in transit and there is not a difference of opinion as to who was to have arranged for transport insurance. What should the freight forwarder have done to prevent the dispute? Select one answer.

a$.$ He should have told the customer, prior to shipping, that they should take special care in packaging their good

b$.$ He should have told the customer up front that all cargo he handles is at shipper$$s risk

c$.$ He should have told the customer that it is not a forwarder$$s responsibility to insure cargo

d$.$ He should have told the customer to re$-$confirm their shipping instructions in writing prior to shipping