A good way to summarize cycle time is:

Question 4 options:

	determine the 95th percentile of cycle times and compare it to the company target
	use the most common cycle time
	add up all the cycle times
	calculate the average cycle time

How are hierarchies used to manage data?

Question 5 options:

	Hierarchies create tree structure relationships in the data.
	Hierarchies are not effective ways to manage data.
	None of the above.
	Hierarchies are used to differentiate between more important data and less important data.