Question: A groso modo se puede decir que la calidad se refiere a un conjunto de caractersticas, cualidades o capacidades que tiene un producto o servicio,

A groso modo se puede decir que la calidad se refiere a un conjunto de caractersticas, cualidades o capacidades que tiene un producto o servicio, ello para lograr satisfacer las necesidades del cliente.

Ahora bien...

Est de acuerdo con ese planteamiento? Por qu? Fundamente.

Es relevante la calidad en cuanto a los productos y servicios

que se le ofrecen a los clientes?

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