A group of employees from the production department are listening to customers' complain about a product...

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A group of employees from the production department are listening to customers' complain about a product defect in order to determine whether the problem is due to a problem with the company's production process or to customer misuse. Those employees are exercising a. empathic listening b. active listening C. critical listening d. content listening A group of employees from the production department are listening to customers' complain about a product defect in order to determine whether the problem is due to a problem with the company's production process or to customer misuse. Those employees are exercising a. empathic listening b. active listening C. critical listening d. content listening

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