Question: A guest received a full day package at the Spa from her husband as a gift. She makes an appointment and calls the day prior

A guest received a full day package at the Spa from her

husband as a gift. She makes an appointment and calls the

day prior to re

-

confirm. When she arrives no reservations are

found. The Spa is fully committed for the day and there are no

additional treatment rooms available. The guest is very upset.

You apologize to the guest for the error. What is your best

response to this situation?

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