Question: A hospitality chain designs a training program to improve customer service skills among its frontline staff. To evaluate the effectiveness of the program, the chain

A hospitality chain designs a training program to improve customer service skills among its frontline staff. To evaluate the effectiveness of the program, the chain measures customer satisfaction scores before and after the training. In terms of an experiment, the customer satisfaction scores would be the

________

Group of answer choices

independent variable

Dependent variable

Mediator variable

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