Question: A human resources manager for an engineering firm needs a training program for the company's employees. The manager researches a few companies that can provide

A human resources manager for an engineering firm needs a training program for the company's employees. The manager researches a few companies that can provide the training and compares the formats, pricing, and content of the programs. The HR manager is involved in the _____.
a. product lifecycle
b. buy cycle
c. needs awareness process
d. customer journey

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