Question: A. In 2 -3 sentences, explain how communication methods with guests are evolving. B. What are 2 services that leverage current technology and that guests

A. In 2 -3 sentences, explain how communication methods with guests are evolving. B. What are 2 services that leverage current technology and that guests are increasingly looking for? C. What 2 strategies should be implemented to ensure guest expectations are fulfilled (opportunities to go above and beyond expectations)

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