A job analysis provides an important foundation for a variety of human resource activities including recruitment, compensation, and performance management. A job description with tasks, duties, and responsibilities comprises observable actions of what a job entails. A job specification provides information about what is needed to perform a job. This list specifies the knowledge, skills, ability, and characteristics to perform a job. Knowledge refers to procedural information needed to perform a job. Skills refer to the proficiency of performing a task. Ability refers to an enduring capability, and other characteristics are typically personality traits. Latoya IT Services provides a range of services related to the migration of software systems. This often requires an upgrade and installation of a company's hardware. There are number of key job categories at Latoya IT services. You have been asked to develop the job specifications for an operating system (OS) specialist. The OS specialist is likely to provide the following responsibilities: - Follow Latoya cybersecurity protocols - Backup client data - Remove operating system - Install operating system - Manage client migration of data - Manage customer concerns - CSR must be fluent in both English and Spanish. - Train clients on Latoya cybersecurity protocols - Provide continued maintenance support for clients This activity is important because job specifications communicate essential features needed for an individual to perform the tasks, duties, and responsibilities of a job. Read each job description and match it with one of the following specifications: Knowledge, Skill, Ability, or Other Characteristics 1. Installation: Install new operating system on server Read each job description and match it with one of the following specifications: Knowledge, Skill, Ability, or Other Characteristics 1. Installation: Install new operating system on server 2. Cybersecurity: Mastery of Latoya IT cybersecurity procedures 3. Communication: Has the ability to communicate to clients and other team members about progress on implementation 4. Pressure: Is able to perform tasks with tight deadlines 5. Adaptability: Is able to perform tasks in a wide variety of work environments 6. Protocols: Is able to perform task according to Latoya IT protocols 7. Back-up: Is able to back-up and restore client data 8. Analytic Skills: Is able to identify and solve novel problems