Question: A large box store has six self - checkout servers. Customers join a single line andthe person i n front o f the line joins
A large box store has six selfcheckout servers. Customers join a single line andthe person front the line joins the first available server. Observationally, has beennoted that this line frequently very, very long and may discourage some customers fromusing the selfcheckout. The general manager often shops another store that also hasselfcheckout, but each checkout has its own line. She has observed that the lines thatplace never seem excessively long and would like study replacing the single linewith six multiple lines would improve customer experiences. She has, course, turned toyou better understand this issue. There ample floor space implement eitherapproach, this not a consideration. The focus your analysis should measuresthat customers might consider important.You have already collected some data both customer arrivals selfservice stationsand the customer service time. Use the available data formulate appropriate model for each option. Implement the models evaluate all customercentric performance measures.Choose least two metrics that you consider key and explain why they areimportant. Report any tradeoffs between the two options and make a recommendation thestore manager. Your recommendation should include your estimates how theselected key performance measures would change the system were bereconfigured.
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