A large city created a powerful new information system that made it possible for its

detectives and police officers to use powerful criminal databases and a slew of new

data analytics tools to give officers and detectives the information they need to fight

crime more effectively. The detectives can access criminal history and arrest records;

the modus operandi of crimes and criminals; and the ownership of weapons based on

their serial number, manufacturer, and caliber. They also have powerful data analytics

tools that mine multiple databases to find crimes of a similar nature and relationships

between seemingly unrelated data. These tools are accessible by computer, tablet, and

mobile phones

Many of the longer$-$tenured detectives have little or no experience using the new data

analytics tools and believe their experience and gut instincts are better tools to fight

crime. They have not been responsive to calls to combine their experience and instincts

with the new analytics tools. You suspect that at least some of the resistance is due to

them not feeling comfortable with the new tools and to the changes to the way they interface

with the system. After months of complaints about the new system, the police

chief decided he had to do something.

REQUIRED

a$.$ Identify as many system analysis and design problems as you can.

b$.$ What principles of system analysis and design were violated in this case?

c$.$ Explain why employees resist organizational change.

d$.$ How can companies alleviate employee resistance to change?

e$.$ What is a steering committee, and how could it have helped the police department

design a new system?