Question: A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six - state
A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a sixstate area use telephone lines to access the customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no waiting is allowed.
Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of calls per hour. The service rate per line is calls per hour.
a What is the probability that and access lines will be in use? Round your answers to four decimal places.
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