Question: A large organisation promotes its call centre efficiency stating that the average time to answer all calls is 7 . 5 minutes with a standard
A large organisation promotes its call centre efficiency stating that the average time to answer all calls is minutes with a standard deviation of minutes. Assuming the waiting time duration is approximately normal: c What is the waiting time that the associated with the top of customers ie if you are unlucky enough to be a customer who is subjected to the of longest waiting times.
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