Question: A large organisation promotes its call centre efficiency stating that the average time to answer all calls is 7 . 5 minutes with a standard

A large organisation promotes its call centre efficiency stating that the average time to answer all calls is 7.5 minutes with a standard deviation of 2.4 minutes. Assuming the waiting time duration is approximately normal: c. What is the waiting time that the associated with the top 10% of customers i.e. if you are unlucky enough to be a customer who is subjected to the 10% of longest waiting times.

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!