A large portion of a manager's day involves communication. With many mediums to choose from for the many situations they face, managers must be skilled at

choosing the appropriate one to match the conditions they are facing. This activity is important because managers should be able to understand the richness of

various communication media and choose the medium appropriate for a given situation.

The goal of this activity is to challenge your knowledge of the contingency model of media selection.

Place each of the names in the appropriate order to correspond with the correct level of media richness, starting with high media richness $($best for nonroutine,

ambiguous situations$)$ to low media richness $($best for routine, clear situations$).$

Rank the options below.

Larissa likes to send a hand$-$written thank you note when she receives a corporate gift.

Raja sends an annual newsletter to his family and friends each holiday season to tell them what he and his spouse and kids have been

up to all year.

Blu is tech savvy and likes to work efficiently. Instead of trying to get everyone in the office together for meetings, he prefers to set up

video conferences.

Zach is constantly taking calls on his smartphone.

Fran is a confident and assertive person. When she has something to say, she prefers to say it in person.Barriers to Communication

The communication process itself is by no means a perfect process. A variety of hindrances can potentially prevent a message from being successfully shared. This activity is important because managers should understand how to prevent or mitigate the effects of communication barriers.

The goal of this activity is to challenge your knowledge of how barriers happen during various steps in the communication process.

Match each example to the step in the communication process where the communication barrier is occurring.