Question: A library has a single reference desk that provides research assistance to students. On average, 1 0 students arrive per hour at the desk. The

A library has a single reference desk that provides research assistance to students. On average, 10 students
arrive per hour at the desk. The reference librarian can help 12 students in an hour. Due to variability in the
arrivals, the average number of students waiting in line is 1.8 students.

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