a$).$ Look over the data $($Table $1)$ and decide which method of management appears most effective in generating revenues and reducing turnover $(10$ marks$),$ and b$).$ why $(10$ marks$).$

a$).$ How does the changing nature of the workforce and the economy, in this case, affect your conclusions about how to manage retail employees? $(15$ marks$).$

b$).$ Does the participation of a more experienced workforce help or hurt these programs? $(15$ marks$).$

a$).$ Claussen essentially designed the program on his own, with very little research into goal setting and motivation. Based on your knowledge of motivation, how well has he done? $(15$ marks$).$

b$).$ What parts would you change to get more substantial improvements in employee motivation? $(15$ marks$).$

a$).$ Describe the feelings employees might have when these systems are implemented that could help $(10$ marks$)$ or

b$).$ hinder the program's success. $(10$ marks$).$