Question: A major stumbling block in implementing TQ in the United States, and which still exists in some companies, is an adversarial relationship between unions and




  5. A major stumbling block in implementing TQ in the United States, and which still exists in some companies, is an adversarial relationship between unions and management. What should be the role of both unions and management in building a TQ culture?

  8. Most of the talk on leadership for quality focuses on top managers. What can middle and first-level managers do to promote quality in their organizations? How does this differ from the role of top management?

  11. Are teams absolutely necessary for TQ to be successful? Sketch out a plan for a TQ effort that does not involve teams.

  14. What sort of performance appraisal process would be appropriate for empowered workers in a TQ company?

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