A male customer arrives at your venue and seats himself at the bar. He orders a...

 

Transcribed Image Text:

A male customer arrives at your venue and seats himself at the bar. He orders a rum and Coke, which you serve to him. He shows no sign of intoxication. Upon consumption of the drink, the customer immediately becomes very aggressive towards the other patrons at the bar, accusing one of them of looking at him the wrong way. He swears loudly and gets up from his chair to instigate a fight. As he moves across the bar, he falls over a bar stool and crashes into a nearby table. You offer assistance to the customer, and he yells loudly for you to leave him alone, and threatens to hit you as well. You ask the customer to leave immediately, and he refuses. He then demands you serve him another rum and Coke, and also demands that you remove the other patrons from the bar as they are bothering him. 1. How can you deal with this situation? What communication methods could you use? (75 words) 2. Identify four signs that this patron is intoxicated. 3. What could have caused this sudden change in behaviour? (25 words) A male customer arrives at your venue and seats himself at the bar. He orders a rum and Coke, which you serve to him. He shows no sign of intoxication. Upon consumption of the drink, the customer immediately becomes very aggressive towards the other patrons at the bar, accusing one of them of looking at him the wrong way. He swears loudly and gets up from his chair to instigate a fight. As he moves across the bar, he falls over a bar stool and crashes into a nearby table. You offer assistance to the customer, and he yells loudly for you to leave him alone, and threatens to hit you as well. You ask the customer to leave immediately, and he refuses. He then demands you serve him another rum and Coke, and also demands that you remove the other patrons from the bar as they are bothering him. 1. How can you deal with this situation? What communication methods could you use? (75 words) 2. Identify four signs that this patron is intoxicated. 3. What could have caused this sudden change in behaviour? (25 words)

Answer rating: 100% (QA)

1 In dealing with this situation its important to prioritize the safety of both the customer and oth... View the full answer