Question: A manager at ABC Insurance Co. uses a control chart to monitor the daily defect rate for data entry of insurance claims. Suppose that the
A manager at ABC Insurance Co. uses a control chart to monitor thedaily defect ratefor data entry of insurance claims. Suppose that the number of claims processed (and examined by the manager) per day is 200. For a total time span of 60 days, the manager has calculated the overall average daily defect rate as1.00% = 0.01.
What is the3-sigmalowercontrol limitof the chart used by the manager?
Note:1. Enter a numberbetween 0 and1, after rounding tothree decimalplaces.Enter0 if you get a negative number. For example, if the control limit is 25.1%=0.251, just enter 0.251.
2. The daily defect rate is defined as: (the number of claims with an data entry error each day) /(the number of claims processed and examined each day)
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