A manager has been reassigned to an engineering team and is trying to change their process.

• MANAGER: Too many clients have been unsatisfied with this teams work. You jump right into trying to fix their issues. Moving forward Id like us to start by problem framing first.

• EMPLOYEE: That sounds like a complete waste of time. We could be using that time solving the problem instead!

• What should the manager say?

• A. This Team needs to start doing things differently if it wants to be successful.

• B. Lets try my way, and if it doesnt work, Ill let you try your approach again.

• C. Being efficient matters to you, and Ill show you how my approach can do that.

• D. If I had so many unhappy clients, Id be frustrated too. Why not try my way?

• E. The other teams at this company like this approach and have very satisfied customers.