A manager is considering implementing a new technology in her service offering. The technology would reduce the variability of service times by 10% but would have no impact on their average. It would also have no impact on arrival rates, the number of servers in operation or on the capacity of the queue. Also, just like the current system, there would be no blockages or dropouts due to excessive wait times.

With new technology, the average time of a customer in line ____(i)____ and average server utilization ____(ii)____

Question 3 options:

(i) decrease, (ii) increase

(i) would decrease, (ii) would remain unchanged

(i) would remain unchanged, (ii) would increase

(i) would increase, (ii) would remain unchanged

(i) decrease, (ii) decrease