Question: A manager is trying to improve a single-server queueing system through automation. The current system has an average service time of 20 minutes per customer,

A manager is trying to improve a single-server queueing system through automation. The current system has an average service time of 20 minutes per customer, exponentially distributed, and the arrival rate is 16 customers per 8-hour day (Poisson arrivals). The automated system is required to improve the wait time in the system by reducing it to half of what it currently is.

What is the current service rate?Explain what the service rate of the automated system needs to be in order to achieve this change.

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Current Service Rate The service rate is the reciprocal of the average service time 1 Therefore in the current system 1 20 minutescustomer 005 custome... View full answer

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