Question: A manager sampled 1 0 0 calls every week for 3 0 weeks and records the complaints. Based on this data, which is presented below,

A manager sampled 100 calls every week for 30 weeks and records the complaints. Based on this data, which is presented below, she calculates the p-bar value and the upper and lower control limits of the complaint statistics. In the first week after these limits have been calculated, there are 6 complaints. Do you think the process is in statistical control or not? (NOTE: USE z=3 CONTROL LIMITS; SEE CLASS SLIDES On P-Charts.)

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