A message using the indirect writing strategy ________.

Question 6 options:

a)	always seeks to end the relationship.

b)	is usually shorter than one using the direct method.

c)	uses language to cushion the effect of the bad news.

d)	restates company policy.

Question 7 (1 point)

Which statement demonstrates the use of a dependent clause to de-emphasize bad news?

Question 7 options:

a)	Your printer cannot be fixed; you need a new one.

b)	Your printer cannot be fixed and we can provide you with a 30% discount on the purchase of a new one.

c)	Although your printer cannot be fixed, we can provide you with a 30% discount on the purchase of a new one.

d)	We cannot repair your printer.

Question 8 (1 point)

Saved

Which of the following statements contains a dependent clause?

Question 8 options:

a)	John will present his report; we will vote on the issue afterwards.

b)	John will present his report first. We will vote on the issue afterwards.

c)	After John presents his report, we will vote on the issue.

d)	John will present his report and we will vote on the issue.

Question 9 (1 point)

Which of the following sentences is an example of an implied refusal?

Question 9 options:

a)	"Your credit application has been declined."

b)	"Your order will not be shipped until you provide payment."

c)	"We are pleased to accept credit cards, debit, and money orders."

d)	We are sorry but we can no longer do business with your company.