A municipality in Limpopo introduces an IT change programme after a system failure caused service outages. New processes are introduced with little recognition of existing informal practices. Staff push back, and morale declines. Questions 2.1. Using Bridges(2009) transition model, explain why resistance occurred. 2.2. Identify what the change manager should have done to acknowledge existing practices. 2.3. Suggest steps to rebuild trust and improve staff engagement with the new programme. Suggested guidelines Bridges' model (endingneutral zonenew beginnings) helps explain emotional responses. You should argue that the failure to acknowledge informal systems led to resistance, and suggest relationship building, participatory planning, and communication as corrective steps (Sanker,2017, p.9698