A$($n$)\_\_\_\_\_$ focuses on the need for service providers to build strong bonds with customers.

Question $3$ options:

$1)$

intimate relationship

$2)$

interpersonal relationship

$3)$

familial relationship

$4)$

polychronic relationship

Question $4(3$ points$)$

The closed$-$end question format follows the five W$\text{'}$s and one H used by journalists.

Question $4$ options:

$1)$ True

$2)$ False

Question $5(3$ points$)$

Describe the four steps in the listening process.

Question $5$ options:

Question $6(3$ points$)$

Mental factors that can cause a shift in focus in interacting with others are known as $\_\_\_\_.$

Question $6$ options:

$1)$

dialects

$2)$

disabilities

$3)$

perceptions

$4)$

psychological distracters