Question: A national airline is developing a training program for two groups of employees:Group A includes flight attendants who must respond to various in-flight situations such
A national airline is developing a training program for two groups of employees:Group A includes flight attendants who must respond to various in-flight situations such as medical emergencies, passenger conflicts, or sudden turbulence.Group B includes baggage handlers who follow a standardized process for loading and unloading luggage using specific equipment and timing protocols.Which of the following BEST describes the type of skills each group is being trained for?Both groups are being trained in closed skills, because both in-flight situations and baggage procedures are predictable.Both groups are being trained in open skills, because in both situations, the workers must quickly adapt to changing environments.Group A is being trained in open skills, and Group B is being trained in closed skills.Group A is being trained in closed skills, and Group B is being trained in open skills.
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