A national retail chain with presence in all major states and cities of the country wants...

 

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A national retail chain with presence in all major states and cities of the country wants to introduce an offer to the customers for the shopping during the Holiday Season. The salient features of this offer are as below: 1. The offer will be valid on the items bought from Labor Day 5th September 202205/2022 to 1st January 2023. 2. This offer will be provided to the customers who have bought an average of $ 1,000.00 plus per month merchandise from this company in last one year 3. The Customer Service Agent of the company will call the clients who meet the criteria as per No. 2) above and offer the following: a. The Customer will open a new Credit Card, the new card can be opened from 15th August 2022 to 1st January 2023. b. The card will have no fee. The special offer is, the customer after opening the new store credit card, as part of his first transaction will donate $25.00, $50.00 or $100.00, this amount so collected from all the customers till 1st January 2023, will be distributed among three charities: C. . The customer can give the preference as to which charity his/her donation go to, it can be one, two or all three charities and can allocate the amount to all charities from his donation amount. ● . Make a Wish Foundation St Jude's Cancer Research for Children Breast Cancer Research The customers who open the new credit card and donate any of the three amounts as mentioned in 3. (b), will be rewarded by the company, The customer will get cash back in the form of a store credit (it will be a Gift Card ). d. The offer will be valid on the purchase made in store or online from the Labor Day (09/05/2022) to the New Year Day (01/01/2023) The amount of the eligible Gift Card as reward will be calculated on 31st March 2023 by then the customer should have paid all due amounts and returned / exchanged any merchandise (no reason will be asked for return / exchange if the merchandise is not used and in original packing). After 1st April 2023 there will be no return / exchange of the merchandise bought with offer. . • • e. The individual reward to the customers will be as below: The customers who donate $ 25.00 will get cash back reward of 5.0 % . The customers who donate $ 50.00 will get cash back reward of 7.5 % The customers who donate $ 50.00 will get cash back reward of 10.0 % The software for this card and the whole process needs to be created and merged with the company's existing system. To facilitate the process the customer service agents from the company will call the eligible customers, explain about the offer and if the customer is interested then create a new profile, ( (which will be different from the already existing profile, as the company intends to give a couple of such offers every year as part of community service ). The Assignment is - Frame Questions to Gather the Requirements for the whole process. The information should be in detail so that a complete requirement document can be written from the information gathered. A national retail chain with presence in all major states and cities of the country wants to introduce an offer to the customers for the shopping during the Holiday Season. The salient features of this offer are as below: 1. The offer will be valid on the items bought from Labor Day 5th September 202205/2022 to 1st January 2023. 2. This offer will be provided to the customers who have bought an average of $ 1,000.00 plus per month merchandise from this company in last one year 3. The Customer Service Agent of the company will call the clients who meet the criteria as per No. 2) above and offer the following: a. The Customer will open a new Credit Card, the new card can be opened from 15th August 2022 to 1st January 2023. b. The card will have no fee. The special offer is, the customer after opening the new store credit card, as part of his first transaction will donate $25.00, $50.00 or $100.00, this amount so collected from all the customers till 1st January 2023, will be distributed among three charities: C. . The customer can give the preference as to which charity his/her donation go to, it can be one, two or all three charities and can allocate the amount to all charities from his donation amount. ● . Make a Wish Foundation St Jude's Cancer Research for Children Breast Cancer Research The customers who open the new credit card and donate any of the three amounts as mentioned in 3. (b), will be rewarded by the company, The customer will get cash back in the form of a store credit (it will be a Gift Card ). d. The offer will be valid on the purchase made in store or online from the Labor Day (09/05/2022) to the New Year Day (01/01/2023) The amount of the eligible Gift Card as reward will be calculated on 31st March 2023 by then the customer should have paid all due amounts and returned / exchanged any merchandise (no reason will be asked for return / exchange if the merchandise is not used and in original packing). After 1st April 2023 there will be no return / exchange of the merchandise bought with offer. . • • e. The individual reward to the customers will be as below: The customers who donate $ 25.00 will get cash back reward of 5.0 % . The customers who donate $ 50.00 will get cash back reward of 7.5 % The customers who donate $ 50.00 will get cash back reward of 10.0 % The software for this card and the whole process needs to be created and merged with the company's existing system. To facilitate the process the customer service agents from the company will call the eligible customers, explain about the offer and if the customer is interested then create a new profile, ( (which will be different from the already existing profile, as the company intends to give a couple of such offers every year as part of community service ). The Assignment is - Frame Questions to Gather the Requirements for the whole process. The information should be in detail so that a complete requirement document can be written from the information gathered.

Answer rating: 100% (QA)

1 What is the scope of the offer what items will be included in the offer Answer The scope of the offer is that it will be valid on the items bought from Labor Day 5th September 2022 to 1st January 20... View the full answer