a Normative controls work better than instrumental controls when

1. When they follow norms

2. Theres a monetary advantage for the customer

3. The company is strict about the penalties imposed

4. Theres a sense of community

b

In customer operated businesses, which of the following factors is not determinant:

1. Discretion of operators

2. Ability of operators

3. Number of servers

4. Number of operators

c

When you have a business based on volume

1. It is desirable to reduce throughput time

2. It is desirable to reduce the cycle time

3. The bottleneck must be spread to more than one task

4. It is not desirable to reduce throughput time

d

When designing a process

1. You must identify your most expensive or scarce asset and make sure it becomes the bottleneck

2. You must always split the tasks among different workstations

3. You must avoid buffers

4. Reducing idle time is always key

d

Project processes apply to:

1. Variety of product is high

2. None of the available answers is correct

3. Variety of product is low

4. Firm produces in large batch sizes