A Northwest Airlines ticket counter forecasts that 40 people per hour will need to check in....

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A Northwest Airlines ticket counter forecasts that 40 people per hour will need to check in. It takes an average of 1.2 minutes to service a customer. Assume that interarrival times and service times are exponential and that all customers wait in a single line for the first available agent. If we want the average time a customer spends in line and in service to be 4 minutes or less, how many ticket agents should be on duty? a) 4 b) c) 1 d) Leave blank 3. A Northwest Airlines ticket counter forecasts that 40 people per hour will need to check in. It takes an average of 1.2 minutes to service a customer. Assume that interarrival times and service times are exponential and that all customers wait in a single line for the first available agent. If we want the average time a customer spends in line and in service to be 4 minutes or less, how many ticket agents should be on duty? a) 4 b) c) 1 d) Leave blank 3.

Answer rating: 100% (QA)

The ratio of customer arrival rate to customer service rate x ... View the full answer