a$.$ Operations Management $($OM$)$ is the set of activites that creates value in the form of goods and services by transforming inputs into outputs. Briefly describe any five $(5)$ critical decisions that operations managers must have to make in their organizations.

b$.$ Use the Input$-$Output model to describe the components of heath service centre operations

c$.$ Based on the nature, the products can be classified into goods and services. However, regardless of whether the end product is a good or service, all activities that happen within the scope of organization are often viewed as a set of operations. Required; choose one firm, whether manufacturing or service firm, and use the "input$-$rransformation$-$output" model to describe the firm's operations.

d$.$ Service productivity is more problematic than manufacturing productivity. In many situations, it is more difficult to measure, and thus to manage. Briefly outline any five $(5)$ reasons which makes service productivity difficult to measure.

e$.$ What is meant by Operation Strategy? How does it contributes to firm competitiveness?

f$.$ Capacity can be modified in response to demand and demand can be modified in response to capacity". Show your understanding on this statement.

g$.$ Jonatan Jelen is considering opening a bicycle shop in New York City. Jonatan enjoys biking, but this is to be a business endeavor from which he expects to make a living. He can open a small shop, a large shop, or no shop at all. Because there will be a $5-$year lease on the building that Jonatan is thinking about using, he wants to make sure he makes the correct decision. Jonatan is also thinking about hiring his old marketing professor to conduct a marketing research study to see if there is a market for his services. The results of such a study could be either favorable or unfavorable. Develop a decision tree for Jonatan.