a) Imagine that you are working for an organisation that has recently had some disputes with contractors. The cause of this has been a poor tendering process.

You must develop a policy and procedure for engaging contractors that will reduce the risk of these types of disputes re-occurring.

Use some of the ideas you have been introduced to in this section. You may also want to search the internet for examples.

b) Demonstrate how you would implement PDCA for a change in the filing system in an organisation.

C) Consider the following scenario. Two staff, Patricia and Melanie has worked in the business for over ten years. They like the old system and the processes it involves. John, Melanies’ nephew, has recently joined as a younger part time receptionist. He loves technology and was very pleased to hear of Johns’ idea to introduce a new system. The other part time receptionist, Georgia hasn’t indicated how she feels and seems to go along with what is needed without expressing any ideas or concerns