A person who has to deliver a bad-news message should gather as much information as possible...
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A person who has to deliver a bad-news message should gather as much information as possible from a variety of sources to reduce the controllability of the situation. O severity of the situation. impact on both the sender and the receiver. O probability of making subjective judgments. O credibility of the message. A person who has to deliver a bad-news message should gather as much information as possible from a variety of sources to reduce the controllability of the situation. O severity of the situation. impact on both the sender and the receiver. O probability of making subjective judgments. O credibility of the message.
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