Question: A physician orders penicillin for a 15-year-old without closely checking the patient's chart. while the medical assistant prepares to explain to the patient and her

A physician orders penicillin for a 15-year-old without closely checking the patient's chart. while the medical assistant prepares to explain to the patient and her mother how she should take the medication, he notices that the patient is seen in the office or patient has and allergy to penicillin.

1. what is the first thing the medical assistant should do?

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3. What is my goal?

2. I try to be as logical as possible

1. To understand the prerequisites for personal communication mastery.