A$.$ Prepare a document as the new customer service manager to help your team understand the four domains of emotional intelligence $($self$-$awareness, self$-$management, social awareness, and relationship management$)$ by doing the following:

$1.$ Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario $($Excellence$,$ Integrity, Humility, Trust, Growth, Respect$).$

Tip: Be sure to focus on one of the company values. Introduce yourself by discussing your personal and$/$or professional background.

$($For additional information, go to page $8$ of module $1.)$

$2.$ Discuss how you and your team will use one of the following elements of self$-$awareness in your daily interactions:

$$ emotional awareness

$$ accurate self$-$assessment

$$ self$-$confidence

Tip: Be sure to provide an example of how you will use one element of self$-$awareness with your team in your new role as customer service manager.

$($For additional information, go to page $46$ of module $7.)$

$3.$ Discuss how you and your team will use one of the following elements of self$-$management in your daily interactions:

$$ emotional self$-$control

$$ transparency

$$ adaptability

$$ achievement

$$ initiative

$$ optimism