Question: A process currently services an average of 6 5 customers a day. Observations in recent weeks show that its utilization is about 9 0 %

A process currently services an average of 65 customers a day. Observations in recent weeks show that its utilization is about 90%, allowing for just a 10% capacity cushion. If demand is expected to be 80% of the current level in five years and management wants the capacity cushion of just 7%, what capacity requirement should be planned? (Round appropriately to the next full number.)

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