A Process Improvement $($PI$)$ team in the radiology department determined that the wait time for procedures in their department is too long. This PI team worked through the steps in the PI process; developed a project and timeline, collected data, and made a recommendation to improve radiology department wait times. The recommendation was to implement a new procedure for the registration process in their department. This project streamlined the registration process and reduced wait times for patients, but the change in wait times resulted in a failure to collect all of the critical information necessary to accurately bill and collect payment for patient services. Administration was not happy because the billing issues they encountered were the first time they had heard about the registration process change. Analyze this scenario. Identify a minimum of three issues related to management of performance improvement that should have been addressed early on to prevent administrative dissatisfaction and interruption of patient billing. Would you say this project failed? Why$/$why not?

What strategies would you have put into place to avoid the issues the PI team experienced?