Question: A process orientation looks at the entire system for factor influencing the outcomes rather than blaming people for the outcomes. True False Which of the

A process orientation looks at the entire system for factor influencing the outcomes rather than blaming people for the outcomes.

True

False

Which of the following can be a constraint

Resources
Politics
Policy
All of the above

From Deming's 14 points, what are the 3 main themes from them?

Leadership, Quality, Throughput
Safety, Quality, Cost
Leadership, Quality, People (Culture)
Cost, Safety, Throughput

Which of the following is true of control charts

Both X-bar and R-charts are used to determine if a process is in control
Special cause variation is variation that is assignable
Common cause variation is variation that normal to the process
All of the above

Which of the following makes up quality

Conformance to specifications
Quality Management System
Perception of Quality
All of the above

Why your process or your quality management system allowed this defect to happen and get to your customer is the root cause of what leg?

Specific
Systemic
Detection
Assignable

Risk Priority Number (RPN) = severity x detection x occurrence

True

False

Which of the following is true of the Assess stage of the LEAD model?

It should have the root causes of the problem
It should have the potential solutions of the root causes
Both of the above
None of the above

Which of the following is true

FMEA uses RPN in its analysis
FMEA is linked to a control plan
Both of the above
None of the above

What doe LEAD stand for?

Learn - Enumerate - Assess - Depict
Learn - Engage - Assess - Deploy
Lean - Enlarge - Assess - Deploy
None of the above

How adversely a process step failure mode affects the customer is part of which rating?

Detection
Severity
Occurrence
Stability

TOC, Lean, and Six Sigma can be used together to solve problems.

True

False

Which of the following is a continuous improvement approach

PDCA
LEAD
DMAIC
All of the above

Which of the following is true of the 3L5Y

The corrective action of each leg addresses the 5th why
The corrective action of each leg addresses the 1st why
The Severity number is related to how severe the corrective action is in the detection leg
None of the above

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