Question: A process trouble shooter has to decide which problem to address first with his or her cause-and-effect diagram the data analysis tool that will help

  1. A process trouble shooter has to decide which problem to address first with his or her cause-and-effect diagram the data analysis tool that will help him decide which problem to tackle first is a:

A. Flowchart

B. Scatter diagram

C. Check sheet

D. Pareto chart

2. Design specifications often are expressed as a:

A. Kaizen

B. Quality

C. Tolerance

D. DMAIC

3. Which of the following is not a typical service attribute

A customer interaction is high

B production and consumption

C easy to store

D intangible product

4. Which of the following is not a key factor of a firms competitiveness

A. price

B production differentiation

C firm size

D after sale service

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