A production manager is frustrated with the high rework rate at a facility and wants to proactively reduce this amount to no more than 10%. He posts a proactive memo on the "communications" board that states from this point forward he wants the re-work rate to be 10%. Surprisingly, over the following weeks he finds the rework rate has increased. Upon further investigation, he discovers that employees that had previously excellent performance (zero percent rework) now have a rework rate of approximately 10%. When the supervisor asks the employees why their standards had dropped and their rework rate has increased, they reply, "That was the instruction in the memo; the boss wants a 10% rework rate." How should the proactive memo be worded to accurately communicate the desired result? a.) "Our facility's goal is to achieve a less than ten percent rework rate." b.) "A high rework rate is inefficient and must be reduced by each employee." c.) "A rework rate below 10% has been approved by management." d.) "Each employee is expected to produce